Privacy Policy

PRIVACY POLICY

Last Updated: April 25, 2025

1. INTRODUCTION

Into Action Pty Ltd Trading as Gate Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website customautogates.com.au ("Website") or engage with our services.

2. INFORMATION WE COLLECT

2.1. Personal Information

We may collect:

- Name and contact details

- Email address

- Phone number

- Billing and delivery address

- Payment information

- Property details relevant to gate installation

- Security camera footage during site visits (if applicable)

2.2. Technical Information

We automatically collect:

- IP address

- Browser type

- Device information

- Pages visited on our Website

- Time and date of visits

- Referring website addresses

3. HOW WE USE YOUR INFORMATION

We use your information to:

- Process and fulfill your orders

- Provide quotes and estimates

- Schedule installations and services

- Communicate about your order

- Send warranty information

- Respond to inquiries

- Improve our products and services

- Comply with legal obligations

- Send marketing communications (with consent)

4. INFORMATION SHARING

4.1. We may share your information with:

- Installation contractors

- Payment processors

- Delivery services

- Manufacturing partners

- IT service providers

- Marketing service providers (with consent)

4.2. We will not sell or rent your personal information to third parties.

5. DATA SECURITY

We implement appropriate security measures to protect your information, including:

- Secure SSL encryption

- Regular security assessments

- Limited staff access to personal data

- Secure data storage systems

- Regular security updates

6. COOKIES AND TRACKING

6.1. We use cookies to:

- Improve website functionality

- Analyze website traffic

- Remember your preferences

- Provide personalized content

6.2. You can control cookie settings through your browser preferences.

7. MARKETING COMMUNICATIONS

7.1. We may send you marketing communications about:

- Special offers

- New products

- Service updates

- Company news

7.2. You can opt-out of marketing communications at any time by:

- Clicking the "unsubscribe" link in our emails

- Contacting us directly

- Updating your communication preferences

8. YOUR RIGHTS

Under Australian Privacy Principles, you have the right to:

- Access your personal information

- Correct inaccurate information

- Request deletion of your information

- Withdraw consent for marketing

- Lodge a complaint about privacy concerns

9. CHILDREN'S PRIVACY

We do not knowingly collect information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. RETENTION OF INFORMATION

We retain personal information for as long as necessary to:

- Fulfill the purposes outlined in this policy

- Comply with legal obligations

- Resolve disputes

- Enforce agreements

12. INTERNATIONAL DATA TRANSFERS

We primarily store data in Australia. However, some service providers may process data internationally. We ensure appropriate safeguards are in place for international transfers.

13. DATA BREACHES

In the event of a data breach that may cause serious harm, we will:

- Notify affected individuals directly

- Report to the Office of the Australian Information Commissioner

- Take steps to prevent future breaches

14. CONTACT US

For privacy-related inquiries or to exercise your rights please contact us at: Address: 45 Belar Street, Yamanto, QLD 4305. Phone: 07 3088 8029. Email: shop@gatepro.com.au.

Business Hours: Monday to Friday, 7.30 AM to 4 PM AEST

15. COMPLAINTS

If you have concerns about how we handle your personal information:

1. Contact us directly to resolve the issue

2. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

This Privacy Policy was last updated on April 25, 2025.